Compliance Hot Line: Same Lines, Different Name
The BWH/BWPO Help Line has undergone a name change and is now called the BWH/BWPO Hot Line. The change was made to heighten awareness that the line provides more then help to the caller, it also serves as a place for BWH/BWPO staff to report confidentially any significant or sensitive information. Although most of these can be addressed through a report to an immediate supervisor, this system may not be effective in some cases.
The Hot Lines offer staff a confidential internal reporting system and informational resource. When attempts to correct problems through usual channels prove difficult or ineffective, employees can report issues in confidence to the Hot Lines. They have been set up so they do not display the caller’s number and the calls cannot be traced. Every report will be investigated and addressed in an appropriate manner. Those making a report can do so anonymously or can provide their names to receive a follow-up report of the investigation.
Staff are encouraged to use either of the Hot Lines. Call ext. 2-8907 for General Compliance concerns and ext. 2-9379 for Billing Compliance concerns.
Questions? Contact Neil Walsh at ext. 2-9377 or cwalsh6@partners.org