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In This Issue:
STAR Award recipients
Registration representative Alex Horne never lets patients in Orthopedic Surgery walk away without having their questions answered. Many times, he volunteers to walk with patients to their next appointment.
For this commitment to excellence and ensuring the best patient experience, Horne was among the 25 members of the Department of Orthopedic Surgery and Division of Rheumatology and Allergy and Immunology honored with the departments’ STAR Award.
“He’s always on top of everything that’s going on in registration and greets every patient with a smile and the kindness that he has become known for,” one of his colleagues wrote in a nomination for Horne.
Since launching last year, the committee has received nearly 100 nominations for the award, which is comprised of a series of customer service standards that focus on four areas: service, teamwork, attitude and respect (STAR).
Anyone in the practice or who works with staff in Orthopedics, Rheumatology or Allergy can nominate a staff member for this quarterly award by e-mailing bwhboacstar@partners.org