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In This Issue:
Town Meeting Q & A
A Town Meeting served as the backdrop for BWH President Gary Gottlieb, MD, MBA, to share the new Brigham and Women’s/ Faulkner Hospitals vision with employees and staff at BWH.
In the Bornstein Amphitheater, Gottlieb concentrated on each of the vision’s components—patient care, research, education and our people. (The enclosed insert provides more detail on each).
“While the tri-partite mission focuses on clinical care, research and training, we cannot deliver on those components unless we take care of one another and understand our roles in this environment,” explained Gottlieb to the employees and staff who attended the February 25 announcement.
Gottlieb emphasized that high standards of customer service will be what sets us apart from our competitors as employees and staff at BWH and Faulkner Hospital carry out the tenets of the new vision.
Gottlieb, who will celebrate his one-year anniversary with the BW/F team on March 1, closed the meeting by saying, “It is a privilege to be able to work with such extraordinary people. You are inspiring in so many ways and so consistently. The dedication of our staff to our patients, to the institution and to the highest quality of service is endlessly inspiring. It is a gift to work with people who seek new ways to save the lives of tiny infants and employ new technologies together with the softest touch with centenarians with severe and disabling conditions. Just a walk on the inpatient units of the hospital is so striking: most of the people who are on our floors today were in our ICUs two or three years ago, and many of those in our ICUs would not have been alive two or three years ago. This is but one reflection of your enormous contribution. I thank you all for your incredible work and for allowing me to be your colleague.”