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In This Issue:
A month ago, BWH Bulletin featured a story about Because We Care, which ties together the various programs and campaigns that reflect our commitment to providing the best experience for all who come through our doors.
One of the components of Because We Care is BWH’s I CARE Standards, a set of service standards meant to guide all BWH employees in their interactions with patients, family members, visitors, colleagues and neighbors in the surrounding community to help fulfill their role in our mission of providing seamless, high-quality patient- and family-centered care.
“The I CARE standards will apply to all BWH staff when we interact with our patients and each other,” said Allen Kachalia, MD, JD, chief quality officer. “I CARE is meant to help align us toward improving our culture of service excellence.”
Earlier this year, employees and managers had the chance to review and provide feedback on the standards. They are shared with new employees at orientation and have been incorporated into the interviewing process so that potential candidates can learn about the standards early on. You’ll be hearing more about the I CARE Standards in the coming months.
C: I will Communicate my commitment to high-quality performance.
A: I will Appear and act as a professional.
R. I will Respect all individuals.
E. I will Extend myself.