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You don't need an X-ray machine to see Charles Boswell's big heart. Boswell, who has dedicated more than 20 years as an X-ray technician at BWH and was a Service Awards recipient this summer, believes that providing compassion is just as important as providing any type of medical treatment. "Every patient that you take care of is somebody's mother, father, sister or brother," he said. "And you need to treat them like they're your mother, father, sister or brother." View the video above to learn more about Boswell and his dedication to BWH.