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Then help BWH bring out the B.E.S.T.
The Brigham Employees Suggestions Today (BEST) program encourages staff and employees to share their ideas to improve the workplace. Through the BEST program, employees have an effective means of making suggestions to enhance patient care, customer service, the hospital work environment and overall hospital operations.
Review teams will take immediate action in evaluating submitted suggestions. If a suggestion is recommended for adoption by the review team, an implementation team will then carry out the task of incorporating the suggestion into hospital operations. “Our goal is to provide a prompt turn around,” said Ishara Smith, program coordinator. “We want staff to know that their voices are heard and ideas valued.”
Employees who wish to submit a suggestion to the program are encouraged to work with their immediate supervisor or other hospital manager in completing the BEST application form. Staff who submit suggestions that are recommended for implementation are eligible for American Express gift certificates in the amounts of $35 to $500, and are also eligible for awards, including “Suggestion of the Year.”
For more information about the BEST program or to obtain a suggestion application form, contact Ishara Smith, program coordinator at ext. 2-6602 or via email at (BEST@partners.org).