The Staff Survey Action Teams hosted a kick-off event on Friday, September 22 in the Carrie M. Hall Conference Center. Many BWH employees and team members were present to hear an overview of the survey follow-up process, review the data from the June 1999 staff survey and discuss expectations for five Action Teams—quality patient care/customer service, communication, leadership, respect and teamwork. This kick-off event drove the momentum for the four-hour Action Team training sessions which took place at the end of September. The five Action Teams were created earlier this year to follow-up on a variety of needs, concerns and suggestions from the approximately 3,000 employees took BWH’s first-ever staff survey.
For information on how you can still participate on one of the Action Teams, call Martha Pyle Farrell at ext. 5741.