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2003-04 Service Excellence Projects:Building a Culture of Service Innovation at BWH Tuesday, October 12 12-1 p.m., Anesthesia Conference Room, L1 Speakers: Robert Goldszer, MD, Vicki Amalfitano, VP Marketing, Paula Gillette, RN, Angela Bader, MD, and Dorothy Goulart, MS, RN. Lunch will be served at 11:45 a.m. CME credit offered. Approved for 1.2 nurse contact hours.