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BWH has been selected as a pilot site for the national Transforming Care at the Bedside (TCAB) project, which is focused on creating innovative solutions to improve the patient and provider experience.
BWH is the only Boston hospital and one of only thirteen hospitals nationwide to be chosen for this program, sponsored by the Institute for Healthcare Improvement and funded by a grant from the Robert Wood Johnson Foundation.
The project will involve orthopedic patients and take place on Tower 16AB and 15CD, under the auspices of team leaders John Ready MD, a senior BWH orthopedic surgeon, and Jacinta Telesford-Ximba, RN, nurse manager for 16AB. Clinical sponsors for the project include Orthopedics Chairman Thomas Thornhill, MD and Barbara Bauman, RN, director of Surgical Nursing. This innovative project is being jointly coordinated by the BW/F Center for Clinical Excellence and Patient Care Services.
The project aims to improve the quality, safety, and reliability of care delivery; make the patient care experience more patient-centered; enhance staff satisfaction and teamwork; and create more efficient work and patient flow processes.
“As the project is still in its beginning stages, we look forward to reporting on its progress over the coming months. As with our other 2003-04 Service Excellence projects, Transforming Care at the Bedside will only enhance BWH’s compassionate patient care delivery,” said Michael Gustafson, MD, MBA, vice president for Clinical Excellence at BWH.
Look for updates on this and other Service Excellence projects in future issues of BWH Bulletin. For questions or suggestions, please contact the above team members, or Gustafson at mgustafson@partners.org.