Meet Service Hero Marisol Serbia- BWH Bulletin - For and about the People of Brigham and Women's Hospital
Meet Service Hero Marisol Serbia- BWH Bulletin - For and about the People of Brigham and Women's Hospital
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November 10, 2000
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In This Issue:
Survey Follow-up Continues
Meet Service Hero Marisol Serbia
BWH salutes Heritage Award winners
One Week Remains to Nominate a Leader
Big Rewards for Employee Referral Program
Winning Team
Save on taxes now and plan for retirement
BWH Town Meeting
On My Own Time—a success
BWH Announces Another Successful Year in Research
Are you ready for JCAHO?
When a volunteer comes to work at BWH, one of the first people that he or she meets is Marisol Serbia, office manager, Volunteer Services and this month’s Service Hero. Marisol masterfully handles calls, volunteers, computers, awards ceremonies and many more assignments. “We call her ‘the glue’ because she keeps everything here together,” says Nelda Quigley, director, Volunteer Services. “She is gracious to the public on the phone and to the people who come in to register as volunteers. She truly is the role model of customer service. It’s a very busy office—everyone has a lot of meetings. But we always know that when Marisol is at the front desk, no ball is going to be dropped and she will follow through with everything.” Serbia, who has been with BWH for a year and a half, is responsible for a number of projects in the Volunteer Office. In addition to a variety of clerical duties, she coordinates larger events such as On My Own Time and the Volunteer Recognition Awards. She also serves on the executive board of the Association of Multi-Cultural Members of Partners (AMMP) and orients many of the pre-Medical students who get their first experience working at a hospital at BWH. Yet, she says, the “busy atmosphere is a great working environment. “It’s wonderful in this office,” she smiles. “I love every minute of it. Besides the fact that I get to meet people, I also get to partake in conferences outside the hospital. There is never a dull moment, that’s for sure. The people I work with—they’re awesome. We have so much fun in the office, and we’re always celebrating something.” “In every task I have seen her perform, she gives one hundred percent, is always willing to help out, and never fails to greet visitors with a smile and helpful attitude,” said Patricia Petraglia, the volunteer who nominated Serbia for the award. “She exemplifies the slogan of the ‘May I Help You?’ campaign.” “That a volunteer nominated her speaks volumes about how she includes volunteers and makes them feel like they are a part of the team,” added Quigley. “They really see what an asset she is.”