This month’s Service Hero--Richard Sanderson- BWH Bulletin - For and about the People of Brigham and Women's Hospital
This month’s Service Hero--Richard Sanderson- BWH Bulletin - For and about the People of Brigham and Women's Hospital
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August 28, 2000
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In This Issue:
Grand Slam
This month’s Service Hero--Richard Sanderson
Construction Work on Longwood Avenue
Jovenes Latinos Pro Salud Graduation
Pike Notes
When a BWH patient came into the Medical Records office one Monday afternoon, she quickly became distraught. She needed a copy of her records for an appointment she had the next day, but the office had closed only moments before. That’s where Richard Sanderson, this month’s Service Hero, came in. Seeing the patient’s distress, Sanderson stopped to ask if he could help. With patience, concern and initiative, he and two of his co-workers, Raphael Perez and Robert Grant, made sure to check all of the areas where the records could have been safely put aside in anticipation of the patient’s arrival. A few minutes later, Sanderson triumphantly handed the records to the grateful patient. A BWH employee for twelve years who is currently an assistant supervisor in Medical Records, Sanderson knows that helping patients is just part of his job—even if that means staying late spending extra time and effort trying to solve one person’s problem. “Our patients are our customers, so that’s what we have to do—treat them like customers,” says Sanderson. “And the customer always comes first.” Although the patient followed the department’s standard procedures by calling in for her records ahead of time, a number of patients come in and request their records with no advance notice. However, as Sanderson notes, everyone deserves to be treated courteously. “All my life, I’ve liked helping people,” he smiles. Lena Cespedes, Sanderson’s supervisor, is very happy that Sanderson has received this much-deserved award. “He’s always willing to go the extra mile to help the patients, the doctors, and anyone who comes here,” says Cespedes. “He is a good worker, and he’s an asset to the department and to the hospital.”