Preparation is near completion and the groundwork has been laid for the Survey Action Teams to embark on their mission to follow-up on employee
feedback from BWH’s first-ever staff survey.
The needs, concerns and suggestions introduced by the 3,000 BWH employees who participated in the staff survey in June of 1999 will soon be addressed by employees who each volunteered to be sit on one of the five Action Teams-- quality patient care/customer service, communication, leadership, respect and teamwork. Each 25-member team is comprised of individuals from departments throughout the hospital.
Currently, training programs are being developed to equip the Action Teams with the necessary skills. In September, a kick-off event is planned to present the staff survey results of the and short and long-term goals of the five Action Teams. The kick-off event will drive the momentum for four-hour Action Team training sessions to take place in late September. Then, the Action Teams will be prepared to meet regularly and undertake their respective goals.
Employees who volunteered their involvement were matched with the team that is most closely associated with their indicated interests. Each team has also been assigned executive sponsors and liaisons from the Hospital Management Committee, who will support the Action Teams’ progress.
One such employee is Patricia Green, RN, MS, a staff nurse at BWH’s Robert Breck Brigham Arthritis Center, who has volunteered for the Quality Patient Care/Customer Service Action Team. “I believe my ambulatory care perspective will help the Team in its efforts to address patient and system concerns,” she added.