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Click here for Inpatient Satisfaction Results: Three-Year Trending (2001-2003)
The hospital achieved its highest score overall and in six specific sections to date in the most recent patient satisfaction survey conducted by Press, Ganey Associates, Inc. (PGA). The feedback was collected from more than 2,000 patients whose hospital stay occurred from July to September 2003.
BWH’s overall mean score for the eleventh round of results placed the hospital in the 82nd percentile when compared to other academic medical centers with more than 500 beds. This marks a significant improvement when compared with the hospital’s placement for the months of July to September of 2001 (Q3), and 2002 (Q7), during which times the hospital placed in the 74th and 62nd percentiles respectively (see chart for specific Q3, Q7 and Q11 section scores).