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In This Issue:
“Great patient care begins with great people.”
That’s at the heart of several recent changes in BWH’s Human Resources Department, including a department-wide restructuring, adopting a new mission statement and revamping the new employee orientation program.
“We’re trying a lot of new things to make sure we can recruit and retain the best people, identify current employees capable of advancement and provide them with the support to grow in their careers,” HR Vice President Lisa S. Ponton, JD, said.
The new HR Mission Statement, in part, says HR will implement best practices for “recruitment, employee and labor relations, training and organizational development.” Ponton said HR consultants strive to provide timely, consistent and courteous service to hospital staff, stay current with HR skill sets and best practices and remain ethical and accountable.
The department restructuring includes new director-level hires in HR. Beverley Sobers was promoted from manager to director of Workforce Development; Ruth Baylis was brought on as director of Employment Services; Melissa Mclachlan is HR operations manager; Frank Lenior was brought on as director of Human Resources to oversee consultants (formerly generalists); Angela Crutchfield was brought on as director of Organizational Development and Learning; Maryellen Cotter remains director of Occupational Health Services; and Brooke Zeliff remains HR manager for the BWPO.
Current activities within HR include:
•Establishing a flow process for recruitment to ensure standardization and response to candidates
•Enhancing new employee orientation
•Launching Retention Check-in Process
•Auditing files and job descriptions for JCAHO compliance
•Launching BWH HR Policy Review Committee
•Establishing FMLA flow process and Protocol
•Enhancing the BWH Manager/Leader Training Series
•Creating a Web enabled managers tool box
•Creating data dashboard for reporting and benchmarking HR services
The members of the human resources team stand committed to providing the type of support to the Brigham and Women’s Hospital that will distinguish it as the “Employer of Choice” for the region.