Behavioral Neurology's anchor- BWH Bulletin - For and about the People of Brigham and Women's Hospital
Behavioral Neurology's anchor- BWH Bulletin - For and about the People of Brigham and Women's Hospital
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January 21, 2000
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In This Issue:
Leadership embraced
BWH Physicians Organization
New Process for Bedside Glucose Testing
SJPHC honors social worker Nancy MacDougall
Pike Notes
Behavioral Neurology's anchor
Obituary
Will medicine practiced in a large academic hospital ever match that ideal of the country practice where everyone who works in the office knows each patients personally? With staff members like Lise Bliss, this month's service hero, caring for patients as she does her work, this large hospital becomes that intimate place. Lise is the administrative secretary in Behavioral Neurology, a practice devoted to treating patients with cognitive impairments, everything from teens with attention deficit disorder to older adults with Alzheimer’s disease. Since its inception, the Behavioral Neurology practice the Behavioral Neurology practice has grown from a staff of eight to more than 30. “Lise has been one of the keys to that success” notes Kirk Daffner, MD, director of Behavioral Neurology, who brought Lise with him when he came to BWH in 1994. “Keeping everyone informed” is the most challenging part of her job, says Lise. In addition to scheduling patients for 15 clinicians and handling all Behavioral Neurology's billing, Lise is entrusted with patient triage. “She has tremendous clinical skills, so patients are very comfortable telling her their problems,” says Chandlee Dickey, MD, who nominated Lise for the Service Hero Award. The physicians count on her as a valued member of the treatment team. Patients feel the same way. “I just try to take a step back and see things from the patient’s point of view,” says Lise. So it's not unusual to find her running across campus to retrieve a patient who is lost in order to bring them to the clinic. “Lise exemplifies the motto of ‘patients first,’” says Dickey. Lise's supervisor, Heidi Douglas, adds, “She is the perfect model for this award.” “ If the geneticists at the Brigham could clone Lise, this place would run almost perfectly,” concluded Daffner. “Until then, we won't give her up.” The Service Heroes Program recognizes staff, employees, and volunteers who demonstrate excellent customer service skills with patients, families, visitors, and co-workers. Award winners are presented with a framed Certificate of Appreciation, a pin, and a $100 gift certificate as a token of appreciation for their good work. For more information, contact Patient-Family Relations at ext. 6636.