The Department of Patient and Family Relations is proud to welcome Kathleen Gordon as its new director. With her staff, Gordon responds to complaints as well as compliments, and facilitates interdepartmental relations. She also hopes to raise awareness among patients, family and staff that a service exists to address concerns within the organization. “Kathleen has solid customer service and administrative skills,” said Leo F. Buckley, Director of Business Services for Patient Care Services. “She will be a strong advocate for patients and their families working collaboratively with all members of the patient cate team.”
Before coming to BWH in January, Gordon worked for CareGroup and Beth Isreal Deaconness Medical Center as Director of Occupational Health for 13 years.