BWH Wins World Class Solutions Award for Balanced Scorecard
BWH recently earned the 2005 World Class Solutions Award for its innovative Balanced Scorecard system because the hospital stands out among non-profit health care institutions and giants of private industry in outstanding performance management, according to DM Review, a leading business intelligence, analytics, integration and data warehousing publication.
“This award is especially significant because we were selected from a crowded field of larger, for-profit businesses,” G. Troy Tomilonus, manager of Decision Support Systems in the Center for Clinical Excellence, said. “For DM Review to recognize a health care institution shows our commitment to concise and consistent information systems that affect the bottom line and quality improvement.”
BWH implemented the scorecards in 2001 with SAS, a business intelligence software company that shares the award with BWH. The technology allows hospital leadership easy access to quality measurement reports while allowing staff to see how their actions affect BWH’s bottom line and performance. Today, nearly 900 employees at Brigham and Women’s/Faulkner Hospitals have access to the hospital overall scorecard and scorecards for individual clinical areas.
About 20 hospitals and health care systems have visited BWH over the last four years in their quests to create similar reporting systems. In addition, Tomilonus, Dr. Michael Gustafson, vice president of the Center for Clinical Excellence, and Sue Schade, chief information officer, have spoken extensively on this topic at the national level.
Seven Center for Clinical Excellence staff operate and maintain the system daily: Min Guo, Ben Friedenson, Irina Khazanov, Joahnna Bell, Monica Wilson, John Hauck and Monica Chopra.