Workplace Professionalism Training Begins
As a way to improve BWH's culture of teamwork and professionalism, BWH has implemented a work-place professionalism program. The program will work to educate all physicians, researchers and physician assistants to create an improved environment, change the culture and fulfill the hospital's obligation to protect employees from workplace harassment.
The program will follow a train-the-trainer format. Thirty-three physician leaders are assigned as professionalism officers (POs), 26 physicians and Human Resource staff will serve as trainers, and the full 3,500 staff of physicians, researchers, residents and fellows, and physician assistants will attend a two-hour education session. The POs will work to create an environment open for concerns by gathering and documenting facts, getting help, and being consistent and professional. In December 2004, 300 members of the medical staff were trained. Between April 18 and 29, 37 education sessions are being held, with hopes to educate approximate 1,500 staff. The remaining 1,700 will be trained by one of the 26 trainers by January 2006.
“This program is intended to complement BWH's existing programs that build the skills and responsibilities in support of a collegial, professional and equitable work environment,” said Andy Whittemore, MD, chief medical officer. “Physicians must set an example for others in the institution by behaving professionally and respectfully toward all members of the BWH team, acting consistently with hospital policies and the law, and taking action when it comes to their attention that others have not done so,” he added.