Service Excellence Update
Newly Renamed Centers for Preoperative Evaluation
The Pre-Surgical Service Excellence Project, one of the four 2003 Service Excellence projects at BWH, continues to advance several projects, including the renaming of the centers for pre-admission and testing at both campuses.
About one year ago, an internal renaming contest was held across both hospitals, with staff suggesting more than 500 names—one of which, has since been selected. Effective February 23, the Centers are called the Roberta & Stephen R. Weiner Center for Preoperative Evaluation at BWH and the Center for Preoperative Evaluation at Faulkner.
The team continues to develop a new Care Model in both Centers for Preoperative Evaluation, a Care Plan to clearly communicate the patients’ information between the surgeons’ offices and the Centers for Preoperative Evaluation, and a “5 Steps to Surgery” patient journey map to help familiarize patients with the surgery process.