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In This Issue:
Three key managers have been promoted to directors within the BW/F Center for Clinical Excellence.
Erin Graydon-Baker, MS, RRT, was promoted to director of Patient Safety after seven years as the hospital’s first manager of the BWH Patient Safety Team. “Erin has been integral to the creation of one of the best dedicated patient safety programs in the country and has worked tirelessly to spearhead several major safety initiatives,” said Michael Gustafson, MD, MBA, vice president for Clinical Excellence.
Those initiatives include Executive WalkRounds, the rL Web-based Safety Reporting system now used throughout Partners and multiple task forces related to the National Patient Safety Goals.
Susan Wante, MS, RN, was promoted to director of Quality Programs for BWH. She served as the first incumbent Quality Programs Manager for BWH since 2002. She developed the institution’s first set of strategies to meet the Joint Commission’s ORYX quality measurement reporting mandates, but her role quickly expanded to assume responsibility for meeting all of the BWH obligations for city, state and national reporting. “In the current era of exploding public transparency, Susan has been critical to ensuring that our performance consistently exceeds national benchmarks and to our successful achievement of pay-for-performance quality targets,” Gustafson said.
Troy Tomilonus was promoted to director of Decision Support Systems for the Center for Clinical Excellence. He has served at BWH since 1995 as a project analyst, senior project manager and, most recently, as manager of Performance Data for the institution. He supervises nine analysts and programmers who support many of the hospital needs for internal and external data reporting, as well as ad hoc analyses for many internal customers. “Troy has been the technical champion and project manager for the BW/F Balanced Scorecard system, which has received broad national acclaim since its inception in 2001,” Gustafson said.